Heating and Cooling

Additional Terms

• Bundle & Save: Receive 10% off when booking three or more services.
• Service Area: Prices apply to properties within 39.9 km of our office at 148 Highway 124, McDougall. A surcharge of $50 per visit applies beyond this radius. For properties 80km or further from our office, please contact us for a custom quote. For water access properties, please contact us for a custom quote
• Tax & Payment:
  - HST is additional.
  - Prepayment is required before scheduling your appointment.

What’s Included*

• Comprehensive annual inspection and service of all key components
• Emergency Line access for urgent issues
• 15% discount on emergency or general repair labour rates
• 15% discount on parts
• 15% discount on system upgrades or replacements
• Priority scheduling for service calls
• Standard 1" replacement filters (other filters may be provided by client or invoiced separately)
  *Conditions Apply – See Service Agreement for details

Why Sign Up?

• We contact you – No need to remember to book service
• Helps prevent costly breakdowns through proactive inspection
• Reduces long-term repair and replacement costs
• Extends equipment lifespan
• Ensures timely seasonal maintenance
• Service times arranged during standard business hours
• Included on our priority response list for in-season issues

Service Agreement

This Service Agreement governs the provision of maintenance services by Lakeside Mechanical to the client (“Customer”) for the HVAC, generator, water heater, and other mechanical systems listed in the selected Maintenance Plan. By purchasing any service listed on the Maintenance Plan Price List, the Customer agrees to the terms herein.

Note: Annual maintenance pricing is subject to review and may change on a yearly basis.

Service Coverage

• Annual maintenance includes inspection, cleaning, and adjustment of key system components, as outlined in our published maintenance checklist.
• Maintenance does not guarantee uninterrupted system performance or prevent all future failures.
• Any additional parts, repairs, or labour required beyond the scope of the scheduled maintenance visit will be quoted and billed separately. Please see below for current rates:

Service Call Fees

• Standard Service Call* Minimum Fee: $259 per visit
• Emergency After-Hours Service Call** Minimum Fee: $499 per visit
  *Service calls include 1 hour of labour time. Additional time at standard rates. Material costs extra as required.
  **Applies to calls received outside regular business hours, on weekends, or statutory holidays.

Hourly Labour Rates

• Electrical Labour Rate: $110/hour (subscription plan members save 15%)
• HVAC Labour Rate: $129/hour (subscription plan members save 15%)
• Parts (subscription plan members save 15%)
• Replacement and Upgrades (subscription plan members save 15%)
• Boat fee: $200/trip
• Emergency Labour Rate: 1.5x standard rate (based on applicable service type)
  (Emergency rates apply outside of standard business hours and are subject to technician availability and weather conditions.)
• Time is calculated from when our team leaves our office location until we return
• All rates are subject to change without notice.

Emergency Response

• Calls to our Emergency Line will receive a return call within three (3) hours.
• Lakeside will make every effort to dispatch a technician within four (4) hours, provided it is safe to do so and weather/road conditions permit.

Geographic Coverage

• Standard pricing applies to dwellings located within 40 km of our office at 148 Highway 124, McDougall, Ontario.
• A mileage surcharge of $50 per visit applies beyond 40km and up to 80 km.
• For properties further than 80km from our office at 148 Highway 124, McDougall, Ontario, a custom subscription plan can be created
• Fuel surcharge may apply

Customer Responsibilities

• Ensure the system is accessible and safe for maintenance at the scheduled time.
• Provide accurate and up-to-date contact and billing information.
• Pay all service fees in advance unless otherwise arranged.

Cancellation & Rescheduling

• Appointments must be rescheduled or cancelled with a minimum of 24 hours’ notice.
• Late cancellations may result in a service call fee.
• A rescheduling fee of $100 will apply if the Customer is not available or access is not provided at the scheduled time.
• A maintenance agreement is only valid and active after being reviewed and approved by Lakeside Electrical Solutions Inc. Lakeside reserves the right to cancel any subscription at any time with a full refund being provided.
• Annual Maintenance Subscription Plans will automatically renew unless either party notifies the other within 30 days of contract renewal date.

Governing Law

This Agreement shall be governed by the laws of the Province of Ontario. Disputes arising
from this agreement shall be resolved in the courts located in the District of Parry Sound.

Communication

By signing this agreement, the Customer agrees to receive necessary communications related to their subscription from Lakeside Mechanical Services. This includes but is not limited to:

• Email communications related to invoicing and receipts
• Email communications related to product and service updates, offerings, or price changes
• Email communications related to appointment scheduling and/or cancellation
• SMS Text or phone call communications related to invoicing and receipts
• SMS Text or phone call communications related to product and service updates, offerings, or price changes
• SMS Text or phone call communications related to appointment scheduling and/or cancellation

Acceptance

By booking any maintenance service with Lakeside Mechanical, the Customer acknowledges and agrees to the above terms.

Limitations of Liability

1. No Guarantee of Performance
   Lakeside Mechanical provides maintenance services to enhance the performance and longevity of equipment. However, these services do not guarantee uninterrupted operation or prevent future failures. Equipment may still require additional repairs or replacements, which are not covered under this agreement.
2. Exclusion of Certain Damages
   Lakeside Mechanical shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, incurred by the Customer or any third party, whether in an action in contract or tort, even if Lakeside Mechanical has been advised of the possibility of such damages.
3. Cap on Liability
   Except as otherwise provided herein, Lakeside Mechanical's total liability under this agreement shall not exceed the total fees paid by the Customer to Lakeside Mechanical for the services rendered under this agreement during the twelve (12) months preceding the event giving rise to the claim.
4. No Liability for Oil-Related Issues
   Lakeside Mechanical expressly disclaims any liability for damages arising from oil tanks, oil leaks, or any oil-related environmental issues. The Customer acknowledges that responsibility for such matters rests solely with the property owner or relevant third parties.
5. Manufacturer Warranties
   Any warranties applicable to equipment serviced under this agreement are limited to those provided by the respective manufacturers. Lakeside Mechanical does not offer additional warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
6. Force Majeure
   Lakeside Mechanical shall not be held liable for any failure or delay in performance under this agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, or governmental actions.
7. Emergency Services
   While Lakeside Mechanical strives to respond to emergency service requests promptly, it does not guarantee immediate response times. Emergency calls will receive a return call within three (3) hours, and a technician will be dispatched within four (4) hours when it is safe and feasible to do so.
8. Acknowledgment
   The Customer acknowledges that the limitations of liability set forth in this section are an essential basis of the bargain and that, absent such limitations, the terms of this agreement would be substantially different.